Cancellation & Refund Policy

Current service: no payments

JunoReel is a proof of concept. Payment processing, paid purchases, subscriptions, paid bookings and creator payouts are disabled. JunoReel does not currently charge you or process monetary transactions between users. There are therefore no JunoReel purchase payments to refund under the current service.

A displayed price or creator earnings figure does not authorize a charge. Do not send money in response to a claim that payment is required through JunoReel while payments remain disabled.

Bookings and cancellations

Use the cancellation option on your appointment when available. Creators may cancel or reschedule sessions using the platform's booking controls. Because JunoReel currently collects no booking payment, these actions do not create a monetary refund. Contact the creator through the available platform communications if you need help coordinating a session.

Stars

Stars are in-platform points. They cannot currently be bought, redeemed for money, withdrawn or paid out. Spending Stars on a forum unlock is not a monetary purchase. This policy does not promise automatic restoration of spent Stars; report an incorrect deduction using the contact in our Terms.

Payments outside JunoReel

Payments you independently arrange outside JunoReel are not processed or refunded by JunoReel. The applicable agreement and law govern those transactions. This does not exclude any responsibility JunoReel has under mandatory law.

Future paid services and statutory rights

Before offering paid services, we will publish the applicable prices, cancellation conditions, refund eligibility, request process, processing times and any legally required withdrawal information. No provision here waives statutory consumer rights or remedies that cannot be excluded.